Once an order has been completed in WooCommerce, your customer can easily request an official e-invoice from JomeInvoice — no manual data entry needed.

📨 How Customers Receive the Request Link

After you mark an order as Completed in WooCommerce:

1. The order automatically synchronizes with JomeInvoice.

   

2. The customer receives a “Order Completed” email from your store.

   

3. This email includes a Request e-Invoice link and a thumbnail image of their receipt.

   

By clicking this link, the customer is directed to the JomeInvoice e-Invoice Request Form.

🧾 The e-Invoice Request Form

When the customer opens the form:

• The Receipt Number, Date, and Amount fields are automatically pre-filled based on their WooCommerce order.

  

• This ensures the request matches your records and saves the customer time.

The customer only needs to:

1. Upload a valid receipt file (PDF, PNG, or JPG format).

2. Select whether the request is made as an Individual or on behalf of a Company.

   

3. Fill in any remaining required fields, such as:

   • Customer or company name

   • Email address

   • Business registration number (if applicable)

   • Contact number

   • Residential address

4. Tick the confirmation box to verify that all information provided is correct and to agree to the Terms and Conditions.

   

5. Click Submit.

   

Once the form is submitted:

• JomeInvoice verifies the details against the original WooCommerce order.

• Upon successful validation, a digitally signed, verified e-Invoice is automatically generated.

• This validated e-invoice will be emailed to the customer the following morning.

📋 Tracking Customer Requests in JomeInvoice

All submitted e-invoice requests are stored and trackable within your JomeInvoice Workspace.

To review them:

1. Go to Sales > Requests.

   

2. Here you’ll see a list of all submitted customer requests, along with their current statuses:

   • Pending – Awaiting review or validation

   • Approved – Successfully verified; e-invoice issued

   • Rejected – Request failed verification

     

Handling Rejections

If a request is rejected, click View to see the rejection reason.
Common causes include:

• Mismatch in receipt number

• Incorrect amount

• Wrong receipt date

  

Customers can then resubmit the form with the corrected details for review.

🔄 Approved e-Invoice Updates

When a customer’s e-invoice request is approved:

• The related invoice in JomeInvoice is converted from Consolidated to Non-Consolidated status.

  

• A unique e-Invoice ID and digital signature are automatically added to the invoice record.

• These identifiers confirm the invoice is officially validated and compliant.