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4. How Your Customer Can Request e-Invoice via Cloudbeds

Let’s learn how to setup your Cloudbeds account, so that your customer can request e-invoice from you

How does it work

  1. After you create invoice to Jom eInvoice (refer here), Cloudbeds sends an email to your customer.

  2. Your customer can then submit a request for e-invoice, by clicking the link in the email.

  3. Your customer will be redirected to Jom eInvoice website (refer here).

Sample reservation invoice email by Cloudbeds

How to Edit Reservation Invoice Email

Step 1: Access your email templates

  • Go to Settings

  • Next, click Email

  • Next, click Templates

Step 2: Find the Reservation Invoice template

Step 3: Click the gear icon and then Edit

Step 4: On the email editor, change to Code View

Step 5: Copy the code below, and paste in the email editor

  • You must replace the existing code with ours below

<p>[show property name] <br><br>Dear [first name] [last name],<br><br>You have a pending invoice for your reservation at [hotel name].<br><br>Invoice: [invoice number]<br>Invoice Due: [invoice datedue]</p><p><br></p><p><br></p>
      <!-- Include Inter font -->
    <link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;600&display=swap" rel="stylesheet">
    <div style="font-family: 'Inter', sans-serif; font-size: 14px; text-align: center;">
<table width="100%" border="0" cellspacing="0" cellpadding="0">
  <tbody><tr>
    <td align="center">
      <table border="0" cellspacing="0" cellpadding="0" width="200" style="text-align: left;">
        <tbody><tr>
          <!-- Image column -->
          <td valign="top" style="padding-right: 2px;padding-top:5px;">
            <img src="https://jomeinvoice.my/wp-content/uploads/2025/06/icon-gradient-blue-bg.png" alt="icon" width="30" height="30" style="border-radius:5px; display:block;">
          </td>
          <!-- Text column -->
          <td valign="top">
            <div style="font-weight:600; font-size:14px; font-family:Arial, sans-serif;">
              Request e-Invoice
              <a href="https://sme.jomeinvoice.my/cloudbeds/request-invoice?shop_name=[hotel name]&invoice_number=[invoice number]" style="color: #1A0DAB; text-decoration: underline; font-size: 15px;">here</a>
            </div>
            <div style="font-weight:400; color:#666; font-family:Arial, sans-serif; font-size:13px;">
              Powered by JomeInvoice.
            </div>
          </td>
        </tr>
      </tbody></table>
    </td>
  </tr>
</tbody></table>
</div>

Step 6: Click Save to update the email

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