Request E-Invoice Flow
Let’s learn about what is happening behind-the-scenes once your customer submits an e-invoice request
In the previous section ⬇️
What Your Customers DoYour customer has submitted their receipt and contact details - these are useful so please ensure that your customer did this correctly.
What happens
Step 1: After a request is submitted, our system checks if the customer’s receipt is available in your Jom eInvoice account
Step 2: At 8AM the next day, the system looks for an invoice that matches all the following details exactly:
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Customer’s receipt date = Invoice issue date
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Customer’s receipt number = Invoice number
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Customer’s receipt amount = Invoice total payable amount
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Invoice status = Draft
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Invoice type = Consolidated
Step 3: If a match is found, the system submits the invoice to LHDN and emails the validated e-invoice to the customer
Step 4: If no match is found, the system rejects the request and notifies the customer by email
Next Process ⬇️
View E-Invoice Requests